Last updated: November 2026
Every frame is personalized and made to order, so we cannot accept returns for a change of mind or for mistakes in the photos or text you provided.
Damaged or incorrect frames
If your frame arrives damaged, defective or different from the design you ordered, message us on WhatsApp at +91 96611 16009 or email miscjnv@gmail.com within 48 hours of delivery. Please share your order number and clear photos or an unboxing video.
After checking, we will send you a free replacement. If a replacement is not possible, we will refund the amount you paid to your original payment method.
Refund timing
Approved refunds are processed within 7 working days. Your bank may take a few more days to show the amount in your account.